BridgeVoice Support

Email support@bridgevoiceos.com. Include the app version and build number, device model, OS version, the screen you were using, what you expected, and what happened.

Do not email a child's full name, private photo, recording, communication history, invitation code, authentication link, token, or password.

• Core communication, saved photos, routines, and installed device speech are designed to remain available offline after setup.
• Settings and caregiver configuration require the parent-created PIN.
• Cloud features require a permanent adult account, network access, and authorized household access.
• AI photo labeling is optional; a parent reviews suggestions and can always label a photo manually.

Your child's BridgeVoice setup can become deeply personal — their pictures, voices, boards, and routines. Create a Backup & Recovery file in the app so you can restore that setup if a device is lost, damaged, or replaced.

In the BridgeVoice app: Parent Mode → Settings → Backup & Recovery → Create Backup & Recovery. Save the file somewhere you trust.

Backup files may contain private family information. BridgeVoice does not upload the backup for you.

Use Privacy & Safety inside the app to export data, remove recordings or local history, sign out, revoke caregiver access, or request account deletion.

Read the Privacy Policy or contact us for additional help.